Accounts

All system email addresses can be added in this menu item. If you want to fetch emails via POP3 or IMAP you have to create a mail channel in here.

Hint

If you’re using Office365 or Exchange mailboxes, please ensure that your Mailbox is not shared, but a normal mailbox account.

Note

Special instructions for two-factor authentication (2FA):

If your email provider requires you to enter a one-time passcode (sent via SMS) when logging in, you’ll have to generate an app password to use with Zammad.

Add a mail account

Just follow these steps:

  • Click “New”
  • Enter “Organization & Department Name”
  • Enter “Email address”
  • Enter “Password”
  • Enter “Destination Group”

Zammad tries to detect the POP3, IMAP and SMTP server settings automatically. This should work most of the time. If it doesn’t work, use the “Experts” button to configure it yourself.

Hint

🚯 By default, Zammad will remove emails from your inbox after importing them.

If you want Zammad to leave the contents of your inbox untouched, use the Keep Messages on Server option in the Experts configuration view.

Hint

📥 If configuring Zammad to retrieve mail from a folder other than your inbox…

During the account setup process, Zammad will verify your credentials by sending you an email from your own account, and then monitoring the folder you selected to confirm that it was delivered successfully.

Account setup will not succeed until this test message appears in the incoming mail folder you specified. If you don’t have filters set up to move Zammad’s test message there automatically, be sure to move it there yourself.

  1. step:
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  1. step:
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Warning

Be sure to disable all auto-reply triggers whenever adding a new email account. Zammad will begin importing emails shortly after the account has been added, and incoming messages will cause any active triggers to fire.