Twitter¶

It is possible to create a quick login for your helpdesk via Twitter. To do so, you need to follow these steps:

Register Twitter app¶

Go to https://dev.twitter.com/apps and login with your account.

Click on “Create App”

Enter app settings. As “Callback URL” you need to enter https://zammad_host/api/v1/external_credentials/twitter/callback. You need to replace zammad_host with the domain of your Zammad system.

After the app has been created, update the application icon and organization attributes.

set permissions to receive and send direct messages

Next we need to set read, write and access direct messages permissions for the app.

Go to “Keys and Access Token” tab and note the “Consumer Key” and “Consumer Secret”.

Configure Zammad as Twitter app¶

Go to “Admin > Security > Twitter > Third Party Applications > Twitter” Section.

Admin > Security > Third Party Applications

Fill in the “Twitter Key” and the “Twitter Secret” and click the “Submit” button.

Now you can link accounts via “Avatar > Profile > Link Accounts” or login via Zammad login page.