Object types

When adding a new object, you can choose between the following object types.

Boolean

Provides a drop-down field with display values for true and false. Allows setting a default value.

Date

Provides a date picker field and does not allow default values.

Default time diff (hours)

This setting helps the user by highlighting the day from now plus the provided value. It does not pre-fill the field.

Bemerkung

Please note that this setting is currently affected by bug 3763.

Datetime

Provides a date and time picker – does not allow default values

Allow future

Forbid dates and times in the future.

Default: yes

Allow past

Forbid dates and times in the past.

Default: yes

Default time diff (minutes)

This setting helps the user by highlighting the day from now plus the provided value. It does not pre-fill the field.

Bemerkung

Please note that this setting is currently affected by bug 3763.

Integer

Provides an input field that allows integer usage only. You may define a default value.

Minimal

The minimal value the field accepts.

Maximal

The maximum value the field accepts.

Select

Provides a drop-down field that allows selection of one value out of several. This field does allow setting a default value.

Tipp

Adding values can be tricky for first timers, don’t forget to press „➕ Add“ after typing your values. Otherwise you may loose a value.

Hinweis

Select fields allow usage of URL fields (Link Templates).

Text

Provides a text field (one line) and allows choosing a default value.

Type

Defines the type of the input field. This allows e.g. your browser to ensure that you provide the specific type.

Currently available:

• email

• phone

• text

• url (url fields disable link-template availability)

Maxlength

you can pick the maximum length of the field.

Hinweis

Select fields allow usage of URL fields (Link Templates).

Tree Select

Provides a select-like field with up to 6 layers of options. Does not allow setting a default value.

Warnung

You cannot change the object format / type as soon as it is applied. If you no longer need an object, consider disabling it instead of removing.

URL fields (Link-Template)

Bemerkung

This function is restricted to Text and Select objects only.

Link-Templates are an amazing way to dynamically generate URLs. They allow you to integrate other systems better without having to manually copy data from Zammad if possible.

Bemerkung

Another great way of communicating with another system may be Zammad’s Webhooks.

After filling a link-template enabled field, an URL icon will appear on its right. Clicking on the icon opens a new tab.

Hinweis

Even though Zammad displays the link template within object edit and create screens, the function is optional. It’s only active if you populate the field.

How does this work…?!

As an example, let’s say you have an object called amazingobject - you want to open a google search directly with the input from that field.

Providing below to the link-template field allows you to do so: https://www.google.com/search?q=#{ticket.amazingobject}

Tipp

You can use any Zammad variable as long as it’s available in the moment you need it.

The result will look as follows.

The above screencast shows how the link template will perform after object creation.