Learn by example

To get you up and running quickly, here are some examples of the kinds of one-click actions you can set up using macros.

Hinweis

If they don’t make sense to you, don’t worry—just skip ahead to Wie funktionieren sie? to learn about all the options in detail, then come back here to see them in action.

1. If you deal with a lot of spam, you could set up a macro that applies the following changes to a ticket:

   Status

   geschlossen

   Tags

   add spam

   Besitzer

   current user

   

   Tipp

   💡 Run this macro in a Scheduler to periodically clean up unwanted tickets.

2. If you want to set a ticket’s state to pending reminder, it’s usually a two-step process—first select the state, then select a date. To always set a reminder for the same, fixed amount of time (say, seven days later), you can bundle the whole change into a macro:

   Note

   “Postponing ticket for 7 days.” (🔒 internal visibility only)

   Status

   warten auf Erinnerung

   Warten bis

   relativ / 7 / Tage

   Besitzer

   current user