Learn by example¶
To get you up and running quickly, here are some examples of the kinds of one-click actions you can set up using macros.
Hinweis
If they don’t make sense to you, don’t worry—just skip ahead to Wie funktionieren sie? to learn about all the options in detail, then come back here to see them in action.
If you deal with a lot of spam, you could set up a macro that applies the following changes to a ticket:
- Status
geschlossen
- Tags
add
spam
- Besitzer
current user
Tipp
💡 Run this macro in a Scheduler to periodically clean up unwanted tickets.
If you want to set a ticket’s state to pending reminder, it’s usually a two-step process—first select the state, then select a date. To always set a reminder for the same, fixed amount of time (say, seven days later), you can bundle the whole change into a macro:
- Note
“Postponing ticket for 7 days.” (🔒 internal visibility only)
- Status
warten auf Erinnerung
- Warten bis
relativ / 7 / Tage
- Besitzer
current user