Signatures
==========

.. figure:: /images/channels/email/signatures-page.png
   :alt: Account settings page
   :align: center

You can create a separate signature for each group in Zammad.
The individual signatures can be created and edited here.

Afterwards, the existing (and active) signatures are available in the group
editing mask:

.. figure:: /images/channels/email/signature-setting-group.png

Each group can be assigned its own signature, but they can also all use the
same signature.

Dynamic Signatures
------------------

To individualize the signatures, it is possible to automatically load specific
information into a signature via :doc:`/misc/variables`. All information
stored on the ticket, assigned customers or agents can be inserted.
This makes it possible to design the signature individually.
To load a list of available variables, enter two colons
(``::``) into the *Text* box of the signature editor.

.. hint::

   Please keep in mind that specific information might not be available during
   ticket creation. The best example here is the ticket number / id.
   Specific information are created with submitting the ticket and thus are not
   available before submitting.


.. figure:: /images/channels/email/adding-variables-to-signatures.gif

Here is an example of a signature with variables and the result when you
write a mail:

.. figure:: /images/channels/email/signature-variables-being-replaced-in-ticket-zoom.png