Objects

In Zammad you can add your own fields to tickets, users, organizations and even groups. This can be useful if you need to add further information to a ticket that you don’t want to have in a note (you’ll find it easier).

Note

Try to avoid deleting objects (and disable them instead) as Zammad might run into unexpected conditions if they are referenced somewhere.

Here’s an overview of the objects. On the upper right you can add new Attributes. By default, there will be no custom fields - standard objects will be grayed out, you can’t delete or change those. Custom objects (will be displayed in black font and have a trash bin on the right site to delete unnecessary objects. By clicking on “custom objects” you can edit them to suit your needs.

Learn more

• Object types
• Object permissions

Ordering objects

Since Zammad introduced Core Workflows the need to have a custom positioning for objects has become more important than ever.

To adjust the position of an object, simply click on the object entry in question, scroll down and adjust the position number.

Hint

In case two objects have the same position value, Zammad will sort alphabetically by name automatically.

Limitation

Please note that you cannot change the positioning of default objects at this time.

Updating database after adding or editing objects

When adding or changing objects, Zammad will not apply the changes instantly, but instead shows you the changed objects first. If you’re ready to go, just click on “Update database” to apply the changes to Zammad. If you made a mistake or just want to discard your changes, click “Discard changes”.

Warning

After applying the object changes with “Update Database” a restart of Zammad is mandatory. If you don’t perform it, you may experience unexpected behavior or even errors. You may want to do those kind of configurations during maintenance windows.

Changes on objects require you to update the database to apply these changes.

Tip

🤓 Service restarts can be automated

Hosted environments automatically restart for you.

If you’re using a self-hosted installation you can use environment variables

System objects

Zammad comes with pre-configured objects. Some of these currently do not provide the possibility to edit them via UI (or at all).

This is not a bug but is to save you from possibly nuking Zammad.

Tip

There are technical exceptions which can be solved via console. This e.g. affects ticket states and priorities, see console section.

💰 If you’re a hosted customer, please contact your support for more. 💰