Zammad Admin Documentation

Hint

You are currently reading the Zammad administration documentation. There are also system and user manuals available.

Manage

• Users
  • Reference Guide: User Details
• Groups
  • Group Settings
  • Group Permissions
• Roles
  • What Is a Role?
  • Reference Guide: Permissions
  • Role Details
• Organizations
  • via the Admin Panel
  • via CSV import
  • via REST API (system documentation)
  • Reference Guide: Organization Details
• Overviews
• Text Modules
  • Delete or Clone Text Modules
  • Import of Text Modules via CSV File
• Macros
  • Macro Example
  • How Do Macros Work
• Templates
  • Managing templates
• Tags
  • How to Tag
  • Tag-Overviews
  • Tag Management Area
• Checklist
  • General
  • Usage
  • Remarks
• Calendars
• SLAs
  • SLA Example
  • How Do SLAs Work
• Triggers
  • Trigger Examples
  • How Do Trigger Work
  • Limitations
  • System Notifications
• Public Links
  • Adding New Public Links
  • Manage Existing Public Links
• Webhook
  • How do Webhooks Work
• Scheduler
  • Add a New Scheduler
• Report Profiles and Reporting
  • Create and Edit Profiles
  • Using the Reporting
  • External Reporting Tools
• Time Accounting
  • How it Works
• Knowledge Base
  • Features
  • Setup
  • Permissions

Channels

• Web
  • Settings Affecting Your Customer
  • Global Settings Affecting All Users
• Form
  • Limitations
  • Settings
  • Designer
  • Preview
  • Requirements
  • Potential Spam Issue
• Email
  • Extra Options for Self-Hosted Users
• Chat
  • Introduction
  • Configuration
  • Website Implementation
• Google
• Microsoft 365
• SMS
  • Configure Incoming SMS
  • Notifications via SMS
• Twitter/X
  • 1. Apply for a Twitter Developer Account
  • 2. Create a New Twitter App for Zammad
  • 3. Set Your New App’s Permissions
  • 4. Generate a New Access Token & Secret
  • 5. Set Up a Dev Environment
  • 6. Add Your New Twitter App in Zammad
  • 7. Add Your Twitter Account in Zammad
  • 8. Configure Filters
• Facebook
  • Introduction
  • Prerequisites
  • Creating an App
  • Connect Facebook App in Zammad
  • Add Facebook Account to Zammad
• Telegram
  • Register a Telegram Bot App
  • Configure Zammad as Telegram Bot
  • Start Using Your New Channel
• WhatsApp

Settings

• Branding
• System
  • Base
  • Services
  • Storage
  • Network
  • Frontend
  • Console Based Settings
• Security
  • Base
  • Password
  • Two-Factor Authentication
  • SSL Certificates
  • Third-Party Applications
• Ticket
  • Base
  • Number
  • Auto-Assignment
  • Notifications
  • Duplicate Detection

System

• Subscription (SaaS)
  • Plan
  • Payment History
  • FAQ
• Integrations
  • Integrations for Phone Systems
  • Integrations for Authentication and Customers
  • Integrations for Monitoring Systems
  • Integrations for Issue Trackers
  • Other Integrations
• API (System-Documentation)
• Objects
  • Attribute types
  • Attribute Permissions
  • Ordering Attributes
  • Updating Database After Adding or Editing Attributes
  • System Attributes
• Core Workflows
  • Learn by Example
  • How do they work?
  • Limitations
  • Core Workflow Condition Operators
• Translations
  • Local Translations
  • Updating Translations
  • Translation of Custom Objects
  • Customizing Translations
• Data Privacy
  • Deleting Users via GUI
  • Frequently Asked Questions
• Maintenance
• Monitoring
  • General
  • Monitoring API
  • Example Output
• Packages
• Sessions
• System Report
• Version

Misc

• Variables
  • Variable Categories
  • Wait, What About Custom Objects?
  • Using Translated Variables
  • Date and Time Formatting
• Composer Settings
• Object Conditions
• First Steps
  • Configuration
  • How to Use it
  • Additional Channels