How Do Macros Work¶
Macros are made up of actions (changes to a ticket). You can add as many actions to a macro as you want.
There are also a few other settings that affect who can use a macro or how it behaves.
Creating Macros¶
- Actions
You can create actions to:
set ticket attributes (priority, state, group, etc.)
add new notes to a ticket
There are no actions for:
sending a reply to the customer
Note
Unlike triggers, the scheduler, and text modules, macro actions do not support the use of Variables.
Warning
If the ticket is missing a required attribute and the macro doesn’t set it, then no actions will be applied.
- Once completed…
After running this macro, should Zammad remain on the current tab, close it, or automatically switch to the next ticket? (Does not apply when running macros “in bulk”.)
- Note
What should other Zammad admins know about this macro? (Visible only via the “Edit: Macro” dialog, Rails console, and API.)
- Groups
Which Groups are allowed to see/use this macro?
- Active
Choose “inactive” to disable this macro without deleting it.
