How do macros work¶
Macros are made up of actions (changes to a ticket). You can add as many actions to a macro as you want.
There are also a few other settings that affect who can use a macro or how it behaves.
You can create actions to:
set ticket attributes (priority, state, group, etc.)
add new notes to a ticket
There are no actions for:
sending a reply to the customer
Unlike triggers, the scheduler, and text modules, macro actions do not support the use of Variables.
If the ticket is missing a required attribute and the macro doesn’t set it, then no actions will be applied.
- Once completed…
After running this macro, should Zammad remain on the current tab, close it, or automatically switch to the next ticket? (Does not apply when running macros “in bulk”.)
What should other Zammad admins know about this macro? (Visible only via the “Edit: Macro” dialog, Rails console, and API.)
Which Groups are allowed to see/use this macro?
Choose “inactive” to disable this macro without deleting it.
You can delete or even clone existing macros in the Admin Panel under Manage > Macros.