Admin Panel Reference

Settings

Group

Which group should Checkmk tickets be assigned to as a default (i.e., when none is specified)?

(Applies to API alerts only.)

Auto close

Should Zammad automatically close tickets if a service has recovered on its own?

(Agents will receive notifications for such closures as appropriate.)

Auto-close state

What ticket state should be applied when “auto-closing” a ticket?

You can choose from the seven built-in ticket states. If these states aren’t enough for you, you can define a new ticket state for this purpose as well. This can be useful for tracking tickets with reports, for example.

Recent Logs

If you’re having trouble getting Zammad and Checkmk to play nicely together, this section can help you troubleshoot.

It contains a record of the fifty most recent transactions that Zammad knows about, including each one’s request/response details and return status.