The subscription settings page allows you to configure your instances package and number of agents required.
🚧 Hosted environment specific 🚧
This setting section is only available for Hosted setups. If you’re looking for on premise support contracts, please see the Zammad pricing page.
The subscription section currently consists of two tabs: Plan & Billing. For your overview we’ve divided those two tabs into independent sub pages:
- 💰 Subscription plan
Everything affecting your instance subscription functions like number of agents, package and payment method.
- 🧾 Subscription billing
Everything regarding billing address, invoices and account cancellation.
- I set up a trial account but am missing functions to test
Sorry. The trial instance is running within the professional package allowing up to three agents.
- Can I change package within the trial?
No. As soon as the package is changed the subscription begins.
- What happens to my trial instance after the trial period ended?
Your instance will automatically be cancelled for you. Please see What happens to my instance after it has been cancelled? for more.
- What happens to my instance after it has been cancelled?
That depends slightly on your instance state:
- Trial instance
If you’re still on trial, we will ice your instance and remind you once again about your instance. We then will wait some days and remove your instance from our system. This is the last time we will inform you by Email.
- Paid instance
If you’re a paying customer and cancelled your subscription, the instance removal will take place the day after your last subscription day.
- Can removed instances be restored?
No. Once your instance has been removed, a restoration is not possible.