Macro Example

To get you up and running quickly, here are some examples of the kinds of one-click actions you can set up using macros.

Hint

If they don’t make sense to you, don’t worry - just skip ahead to How do macros work to learn about all the options in detail, then come back here to see them in action.

1. If you deal with a lot of spam, you could set up a macro that applies the following changes to a ticket:

   State

   closed

   Tags

   add spam

   Owner

   current user

   

   Tip

   💡 Run this macro in a Scheduler to periodically clean up unwanted tickets.

2. If you want to set a ticket’s state to pending reminder, it’s usually a two-step process - first select the state, then select a date. To always set a reminder for the same, fixed amount of time (say, seven days later), you can bundle the whole change into a macro:

   Note

   “Postponing ticket for 7 days.” (🔒 internal visibility only)

   State

   pending reminder

   Pending Till

   relative / 7 / days

   Owner

   current user