Tags
====

With tags, tickets can be categorized and marked.

How to Tag
----------

All agents can tag tickets. You can find further information about tagging of
tickets on our
:user-docs:`user documentation </basics/service-ticket/settings/tags.html>`.
If you don't want your agents to create new tags, disable the creation of new
tags by setting the toggle to inactive.

Tag-Overviews
-------------

You can find tickets based on their tags in different ways:

By providing an appropriate overview
   Create a new overview and select "Tag contains ..." as condition.
   You can find further information in :doc:`overviews`.

By a search-query
   Enter e.g.: ``tags:americano`` in the search and you will get all
   tickets that have been tagged accordingly.

   .. figure:: /images/manage/tags/tags-search.png

By clicking on the tag in the tag management
   In the tag management you can find an overview of existing tags used in the
   system (and a counter how often they are used):

   .. figure:: /images/manage/tags/tag-management.png

   For more information about the individual tags, just click on the blue
   counter. This creates a search for this tag. Select one of the tickets that
   appears below the search box or get a complete overview of all tickets by
   clicking on "Show Search Details"