Admin Permissions¶
Bemerkung
📁 Permissions are namespaced, which is sort of like having files inside of folders.
The permissions listed on this page all belong to the admin
namespace.
You can select them individually,
or you can just select admin
to enable the whole bunch.
admin.api
admin.branding
admin.calendar
Manage > Calendars (required for SLAs)
admin.channel_chat
-
Hinweis
🤓 Trying to grant access to send messages in live chats?
Use
chat.agent
instead. admin.channel_email
-
Bemerkung
There is no specific permission for the Google channel yet. This is an open feature request.
admin.channel_facebook
-
Hinweis
🤓 Trying to grant access to view/update tickets from Facebook?
That’s in Group Access Levels.
admin.channel_formular
admin.channel_sms
Channels > SMS
admin.channel_telegram
-
Hinweis
🤓 Trying to grant access to view/update tickets from Telegram?
That’s in Group Access Levels.
admin.channel_twitter
-
Hinweis
🤓 Trying to grant access to view/update tickets from Twitter?
That’s in Group Access Levels.
admin.channel_web
admin.core_workflows
admin.data_privacy
-
Gefahr
🔥 This permission allows users to permanently delete data on the system. Proceed with caution!
admin.group
admin.integration
admin.knowledge_base
-
Hinweis
🤓 Trying to grant access to read/edit knowledge base articles?
Use
knowledge_base.reader
andknowledge_base.editor
instead, and double-check the answer’s visibility. admin.macro
-
Bemerkung
In some cases, macros may also require
admin.tag
. admin.maintenance
admin.monitoring
admin.object
admin.organization
-
Bemerkung
Agents can access existing organizations from the search bar, even without this permission. They can even edit an organization’s name, domain, and notes!
admin.overview
admin.package
admin.report_profile
-
Hinweis
🤓 Trying to grant access to view reports?
Use
report
instead. admin.role
admin.scheduler
Manage > Scheduler for automation on tickets
admin.security
Settings > Security settings of Zammad This also covers third party authentications.
admin.session
admin.setting_system
Settings > System of Zammad
admin.sla
admin.tag
admin.text_module
admin.ticket
Settings > Tickets (does not grant access to Composer Settings)
admin.time_accounting
-
Hinweis
This permission may be useful for accounting personnel if they need to be able to export timekeeping records.
admin.translation
System > Translations (also enables inline translation)
admin.trigger
admin.user
-
Bemerkung
🤔 I thought agents could already manage user accounts?
Agents can create and edit customers, but they can’t:
modify anyone’s permissions (roles or groups)
modify anyone’s passwords
edit other agents’ accounts
Gefahr
🏴☠️ This permission allows users to hijack other user sessions.
To learn more, see Taking over a user’s session.