Articles¶
Note
If you’re missing variables or are not sure if something is not working as expected, feel free to ask over at the Community.
Below you can find all available ticket article-based variables within Zammad.
These can be called via Triggers for example. If you’re unsure if Zammad does support variables at the point you’re at, you can try to type ::
to check.
The below list gives you an example what kind of data you can expect, it’s not intended to explain the data itself.
name | variable | example |
---|---|---|
Article > Updated by > Web | #{article.updated_by.web} |
https://zammad.com or empty if not set in user object |
Article > Updated by > VIP | #{article.updated_by.vip} |
true or false |
Article > Updated by > Phone | #{article.updated_by.phone} |
+4930123456789 or empty if not set in user object |
Article > Updated by > Note | #{article.updated_by.note} |
Some note about user or empty if not set in user object |
Article > Updated by > Mobile | #{article.updated_by.mobile} |
+4930123456789 or empty if not set in user object |
Article > Updated by > Login | #{article.updated_by.login} |
jdoe |
Article > Updated by > Lastname | #{article.updated_by.lastname} |
Doe or empty if not set |
Article > Updated by > Firstname | #{article.updated_by.firstname} |
Joe or empty if not set |
Article > Updated by > Fax | #{article.updated_by.fax} |
+4930123456789 or empty if not set in user object |
Article > Updated by > Email | #{article.updated_by.email} |
jdoe@example.com |
Article > Updated by > Department | #{article.updated_by.department} |
Sales or empty if not set in user object |
Article > Updated by > Address | #{article.updated_by.address} |
Some street 1, 12345 Berlin or empty if not set in user object |
Article > Updated | #{article.updated_at} |
2019-10-08 15:24:47 UTC |
Article > Type > Name | #{article.type.name} |
email (list of article types) |
Article > To | #{article.to} |
helpdesk@example.com |
Article > TicketID | #{article.ticket_id} |
1 (not ticket number) |
Article > Subject | #{article.subject} |
My amazing subject |
Article > Sender > Name | #{article.sender.name} |
Customer , Agent or System |
Article > Visibility | #{article.internal} |
false or true (false if not internal) |
Article > From | #{article.from} |
Joe Doe <jdoe@example.com> may differ, depends on FROM of send mail |
Article > Created by > Web | #{article.created_by.web} |
https://zammad.com or empty if not set in user object |
Article > Created by > VIP | #{article.created_by.vip} |
true or false |
Article > Created by > Phone | #{article.created_by.phone} |
+4930123456789 or empty if not set in user object |
Article > Created by > Note | #{article.created_by.note} |
Some note about user or empty if not set in user object |
Article > Created by > Mobile | #{article.created_by.mobile} |
+4930123456789 or empty if not set in user object |
Article > Created by > Login | #{article.created_by.login} |
jdoe |
Article > Created by > Lastname | #{article.created_by.lastname} |
Doe or empty if not set |
Article > Created by > Firstname | #{article.created_by.firstname} |
Joe or empty if not set |
Article > Created by > Fax | #{article.created_by.fax} |
+4930123456789 or empty if not set in user object |
Article > Created by > Email | #{article.created_by.email} |
jdoe@example.com |
Article > Created by > Department | #{article.created_by.department} |
Sales or empty if not set in user object |
Article > Created by > Address | #{article.created_by.address} |
Some street 1, 12345 Berlin or empty if not set in user object |
Article > Created | #{article.created_at} |
2019-10-08 15:24:47 UTC |
Article > Cc | #{article.cc} |
jdoe@example.com, company@example.com |
Article > Text | #{article.body} |
Test without formatting (plain) |
Article Text as HTML (not referenced) | #{article.body_as_html} |
Test with formatting |
Ticket > Article# | #{ticket.article_count} |
1 number of ticket articles |