Webhooks are a way to integrate Zammad with other web services or applications, allowing them to subscribe to live updates about tickets instead of having to poll the Zammad server every n minutes.
⌛ Webhooks may not arrive immediately.
Webhooks are sent out with the same priority and order as email triggers. If webhook dispatch fails (e.g., because the receiving server is misconfigured), Zammad will retry up to four times.
How does it work?¶
Under the hood, Zammad sends a POST request to a third-party URL (“API endpoint”) you specify in the New Trigger dialog. The application server behind this URL/endpoint must be configured to receive messages from Zammad and handle the attached data accordingly.
Webhook requests from Zammad contain the following JSON data about new/incoming tickets:
- ticket attributes/metadata
- all associated articles
- associated users (e.g., article senders, owners, etc.)
- associated user roles
- associated user organizations (if applicable)
- associated groups