Zammad
4.x
Manage
Users
Groups
Roles
Organizations
Overviews
Text Modules
Macros
Tags
Calendars
SLAs
Triggers
Webhook
Scheduler
Report-Profiles
Time Accounting
Knowledge Base
Channels
Web
Forms
Email
Chat
Google
Microsoft 365
Twitter
Facebook
Telegram
Settings
Branding
System
Security
Ticket
System
Integrations
API (System-Admin Documentation)
Objects
Variables
Translations
Data Privacy
Maintenance
Monitoring
Packages
Sessions
Version
Misc
Composer Settings
Zammad
Docs
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Zammad - Documentation for administrators
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Zammad - Documentation for administrators
¶
Manage
¶
Users
via the Admin Panel
via CSV import
via LDAP/Active Directory integration
via Exchange integration
via REST API
Reference Guide: User Details
Groups
Group Settings
Group Access Levels
Roles
What Is a Role?
Reference Guide: Permissions
Role Details
Organizations
Import of organizations via CSV file
Overviews
Text Modules
Delete or clone text modules
Import of text modules via CSV file
Macros
Learn by example
How do they work?
Tags
How to tag
Tag-Overviews
Tag Management Area
Calendars
SLAs
Triggers
Learn by example
How do they work?
Limitations
System Notifications
Webhook
How does it work?
Scheduler
Add a new scheduler
Report-Profiles
Further information about the reporting:
Time Accounting
Knowledge Base
Features
Setup
Channels
¶
Web
Forms
Potential Spam-Issue
Email
Extra Options for Self-Hosted Users
Chat
How to improve Support by Chat?
Our answer: The Zammad Chat Widget
Configuration of the Chat widget
Google
Microsoft 365
Twitter
1. Apply for a Twitter Developer account
2. Create a new Twitter app for Zammad
3. Set your new app’s permissions
4. Generate a new access token & secret
5. Set up a dev environment
6. Add your new Twitter app in Zammad
7. Add your Twitter account in Zammad
8. Configure filters
Facebook
Telegram
Register a Telegram bot app
Configure Zammad as Telegram bot
Start using your new channel
Settings
¶
Branding
System
Base
Services
Storage
Network
Frontend
Console based settings 🤓
Security
Base
Password
Third-Party Applications
Ticket
Base
Number
Auto-Assignment
System
¶
Integrations
Integrations for phone systems
Integrations for authentication and customers
Integrations for Monitoring Systems
Integrations for Issue Trackers
Other Integrations
API (System-Admin Documentation)
Objects
Object types
URL fields (Link-Template)
Object permissions
Updating database after adding or editing objects
Variables
Variable Categories
Wait, what about custom objects?
Translations
Data Privacy
Deleting Users
Frequently Asked Questions
Maintenance
Mode
@Login
Monitoring
Packages
Sessions
Version
Misc
¶
Composer Settings
Read the Docs
v: 4.x
Versions
latest
4.x
3.6
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