Prerequisites¶
A certificate and private key for your own organization
(Use this to ✒️ sign outgoing messages and 🔓 decrypt incoming messages.)
Certificates belonging your contacts, or their issuing certificate authority (CA)
(Use these to ✅ verify incoming message signatures and 🔒 encrypt outgoing messages.)
Note
🙋 I’m new to S/MIME. Where can I get a certificate?
The easiest way to get certificates is to buy an annual subscription through a commercial CA, such as:
(Zammad is not affiliated with these CAs in any way.)
You can also generate your own self-signed certificates, but the process is complicated and usually 🙅 involves extra work for your contacts.
Bear in mind that 🤝 S/MIME only works if the other party is using it, too.
Limitations¶
Please note that Zammad will distrust senders by default. This means that you’re always required to provide certificate data, no matter if for signing or encrypting.
This is by design and can’t be adjusted.