Zammad - Documentation for administrators

Manage

• Users
  • Reference Guide: User Details
• Groups
  • Group Settings
  • Group Access Levels
• Roles
  • What Is a Role?
  • Reference Guide: Permissions
  • Role Details
• Organizations
  • via the Admin Panel
  • via CSV import
  • via REST API
  • Reference Guide: Organization Details
• Overviews
• Text Modules
  • Delete or clone text modules
  • Import of text modules via CSV file
• Macros
  • Learn by example
  • How do they work?
• Templates
  • Managing templates
• Tags
  • How to tag
  • Tag-Overviews
  • Tag Management Area
• Calendars
• SLAs
  • Learn by example
  • How do they work?
• Triggers
  • Learn by example
  • How do they work?
  • Limitations
  • System Notifications
• Public Links
  • Adding new public links
  • Manage existing public links
• Webhook
  • How does it work?
• Scheduler
  • Add a new scheduler
• Report Profiles
  • Further information about the reporting:
• Time Accounting
  • How it works
• Knowledge Base
  • Features
  • Setup

Channels

• Web
  • Settings affecting your customer
  • Global settings affecting all users
• Forms
  • Limitations
  • Settings
  • Designer
  • Requirements
  • Potential Spam Issue
• Email
  • Extra Options for Self-Hosted Users
• Chat
  • How to improve Support by Chat?
  • Our answer: The Zammad Chat Widget
  • Configuration of the Chat widget
• Google
• Microsoft 365
• SMS
  • Configure incoming SMS
  • Notifications via SMS
• Twitter/X
  • 1. Apply for a Twitter Developer account
  • 2. Create a new Twitter app for Zammad
  • 3. Set your new app’s permissions
  • 4. Generate a new access token & secret
  • 5. Set up a dev environment
  • 6. Add your new Twitter app in Zammad
  • 7. Add your Twitter account in Zammad
  • 8. Configure filters
• Facebook
• Telegram
  • Register a Telegram bot app
  • Configure Zammad as Telegram bot
  • Start using your new channel

Settings

• Branding
• System
  • Base
  • Services
  • Storage
  • Network
  • Frontend
  • Console based settings 🤓
• Security
  • Base
  • Password
  • Two-Factor Authentication
  • Third-Party Applications
• Ticket
  • Base
  • Number
  • Auto-Assignment
  • Notifications
  • Duplicate Detection

System

• Subscription (SaaS)
  • FAQ
• Integrations
  • Integrations for phone systems
  • Integrations for authentication and customers
  • Integrations for Monitoring Systems
  • Integrations for Issue Trackers
  • Other Integrations
• API (System-Admin Documentation)
• Objects
  • Object types
  • Object permissions
  • Ordering objects
  • Updating database after adding or editing objects
  • System objects
• Core Workflows
  • Learn by example
  • How do they work?
  • Limitations
• Variables
  • Variable Categories
  • Wait, what about custom objects?
• Translations
  • How do I get the most recent translations?
  • But… I have custom objects?!
  • So how does this local translation work?
• Data Privacy
  • Deleting Users
  • Frequently Asked Questions
• Maintenance
• Monitoring
  • General
  • Monitoring API
  • Example output
• Packages
• Sessions
• Version

Misc

• Composer Settings
• Object conditions
  • Limitations
  • Getting started