Zammad
latest
Manage
Users
Groups
Roles
Organizations
Overviews
Text Modules
Macros
Templates
Tags
Calendars
SLAs
Triggers
Public Links
Webhook
Scheduler
Report Profiles
Time Accounting
Knowledge Base
Channels
Web
Forms
Email
Chat
Google
Microsoft 365
SMS
Twitter/X
Facebook
Telegram
Settings
Branding
System
Security
Ticket
System
Subscription (SaaS)
Integrations
API (System-Admin Documentation)
Objects
Core Workflows
Variables
Translations
Data Privacy
Maintenance
Monitoring
Packages
Sessions
Version
Misc
Composer Settings
Object conditions
Zammad
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Zammad - Documentation for administrators
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Zammad - Documentation for administrators
¶
Manage
Users
Reference Guide: User Details
Groups
Group Settings
Group Access Levels
Roles
What Is a Role?
Reference Guide: Permissions
Role Details
Organizations
via the Admin Panel
via CSV import
via REST API
Reference Guide: Organization Details
Overviews
Text Modules
Delete or clone text modules
Import of text modules via CSV file
Macros
Learn by example
How do they work?
Templates
Managing templates
Tags
How to tag
Tag-Overviews
Tag Management Area
Calendars
SLAs
Learn by example
How do they work?
Triggers
Learn by example
How do they work?
Limitations
System Notifications
Public Links
Adding new public links
Manage existing public links
Webhook
How does it work?
Scheduler
Add a new scheduler
Report Profiles
Further information about the reporting:
Time Accounting
How it works
Knowledge Base
Features
Setup
Channels
Web
Settings affecting your customer
Global settings affecting
all
users
Forms
Limitations
Settings
Designer
Requirements
Potential Spam Issue
Email
Extra Options for Self-Hosted Users
Chat
How to improve Support by Chat?
Our answer: The Zammad Chat Widget
Configuration of the Chat widget
Google
Microsoft 365
SMS
Configure incoming SMS
Notifications via SMS
Twitter/X
1. Apply for a Twitter Developer account
2. Create a new Twitter app for Zammad
3. Set your new app’s permissions
4. Generate a new access token & secret
5. Set up a dev environment
6. Add your new Twitter app in Zammad
7. Add your Twitter account in Zammad
8. Configure filters
Facebook
Telegram
Register a Telegram bot app
Configure Zammad as Telegram bot
Start using your new channel
Settings
Branding
System
Base
Services
Storage
Network
Frontend
Console based settings 🤓
Security
Base
Password
Two-Factor Authentication
Third-Party Applications
Ticket
Base
Number
Auto-Assignment
Notifications
Duplicate Detection
System
Subscription (SaaS)
FAQ
Integrations
Integrations for phone systems
Integrations for authentication and customers
Integrations for Monitoring Systems
Integrations for Issue Trackers
Other Integrations
API (System-Admin Documentation)
Objects
Object types
Object permissions
Ordering objects
Updating database after adding or editing objects
System objects
Core Workflows
Learn by example
How do they work?
Limitations
Variables
Variable Categories
Wait, what about custom objects?
Translations
How do I get the most recent translations?
But… I have custom objects?!
So how does this local translation work?
Data Privacy
Deleting Users
Frequently Asked Questions
Maintenance
Monitoring
General
Monitoring API
Example output
Packages
Sessions
Version
Misc
Composer Settings
Object conditions
Limitations
Getting started
Read the Docs
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