Object conditions¶

This page will help you to understand Zammad’s object conditions better.

Limitations¶

Ticket conditions differ from function to function. This affects the availability for certain attribute checks and the expert mode (AND / OR). The following functions in Zammad are covered.

Overviews

SLAs

Triggers

Scheduler

Report Profiles and Reporting

Automatic ticket assignment

All other functions that come with an object condition configuration may not fully support all stated functions.

Some object scopes (e.g. article scope) are not available in all situations, this is due to the nature of each independent functionality. Check the function documentation page affected to learn more.

Getting started¶

This guide is split into two major sections which depend on each other.

Basic object conditions: Learn how Zammad’s basic conditions work to adapt to your environment.
Expert object conditions: Learn how Zammad’s expert mode for conditions allows you to create even more powerful conditions. AND / OR conditions have you covered!