Macros

Macros are one-click actions for applying pre-defined changes to a ticket.

If you find yourself making the same changes to lots of tickets (e.g. close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro and apply it with one click:

Choose from the macros Close & Tag as Spam, Move to RMA, and Reply & Close & Tag as Banana.

You can also apply macros in bulk (i.e. to many tickets all at once) via the Overviews page:

Select your desired tickets, then click-and-drag to apply a macro to all of them.

You can create or edit macros on the Macros page of the admin panel:

Learn more

• Macro Example
• How Do Macros Work