Email

Control how Zammad sends and receives email.

Hint

Using Gmail / G Suite? Set up a Google channel instead.

Email settings panel
👥 Accounts

Connect Zammad to your email provider so that it can watch your inbox, send auto-replies, and more.

(Self-hosted users may have already completed this step during new system setup.)

🗂️ Filters
Make sure new tickets show up in the right place with automated, if-this-then-that rules for all incoming email.
📜 Signatures
Customize signatures for all outgoing email.
⚙️ Settings

Manage options like:

  • set the “From:” address on auto-replies
  • raise the limit on attachment sizes
  • modify subject-line prefixes (e.g., use “AW:” instead of “RE:”)

Hint

Want to manually edit email subjects or always copy parent messages into your replies?

Check the ✍️ Composer Settings.

Extra Options for Self-Hosted Users

If you’re too cool for POP3/IMAP/SMTP…