WhatsApp

Connect Zammad with a WhatsApp Business account so your customers can reach out to you through WhatsApp. 🎉

Warning

• The usage of WhatsApp Cloud API is mandatory to connect WhatsApp to Zammad. You won’t be able to connect to WhatsApp in Zammad if you just use the WhatsApp Business App. Have a look here for further information about the Cloud API.

• There may be additional costs for you from Meta/WhatsApp side. Have a look at their pricing page to be safe from surprises.

• This setup process can be very time consuming. You should have some time to follow this guide.

If you are already familiar with Meta’s app creation process and their developer console, you can directly jump to the setup page. In all other cases, we strongly encourage you to read about the limitations of this channel carefully and to follow the preparation steps first.

This guide is separated in 3 sub-pages:

• Limitations
• Preparation
• Channel Setup