Zammad Admin Documentation

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Guides

• Start with Zammad
  • Concept
  • Basic Setup
  • Further Steps
• Additional Customization
  • Create Custom Fields
  • Add Text Modules
  • Use Checklist Feature
  • Set Up Automation
  • Configure AI Features
  • Enable a Knowledge Base
  • Next Steps

Manage

• Users
  • Reference Guide: User Details
• Groups
  • Group Settings
  • Group Permissions
• Roles
  • Basics
  • Permissions
  • Group Permissions
  • Additional Settings
• Organizations
  • via admin settings
  • via CSV import
  • via REST API (system documentation)
  • Reference Guide: Organization Details
• Overviews
• Text Modules
  • Delete or Clone Text Modules
  • Import of Text Modules via CSV File
• Macros
  • Manage Macros
  • Configuration
  • Examples
• Templates
  • Managing templates
• Tags
  • New Tags
  • Add Tags
  • Delete Tags
  • Find Tagged Tickets
• Checklist
  • Usage
  • Remarks
• Calendars
  • Manage Calendars
  • Configure Calendars
• SLAs
  • Quick Start
  • Setup
  • Tips
  • Agent Perspective
• Trigger
  • Important Information
  • Configuration
  • Examples
• Public Links
  • Adding New Public Links
  • Manage Existing Public Links
• Webhook
  • How do Webhooks Work
• Scheduler
  • Basics
  • Scheduler Job Details
• Report Profiles
  • Create and Edit Profiles
  • Use the Reporting
  • External Reporting Tools
• Time Accounting
  • Settings
  • Activity Types
  • Accounted Time
• Knowledge Base
  • Features
  • Setup
  • Permissions

Channels

• Web
  • Enable Ticket Creation
  • Group Selection for Ticket Creation
  • Tab Behavior After Ticket Creation
• Form
  • Limitations
  • Settings
  • Designer
  • Preview
  • Requirements
  • Potential Spam Issue
• Email
  • Extra Options for Self-Hosted Users
• Chat
  • Configuration
  • Chat Restrictions
  • Website Implementation
• Google Email
• Microsoft 365 Graph Email
• Microsoft 365 IMAP Email
• SMS
  • Configure Twilio
  • Configure SMS Account
  • Configure SMS Notifications
• Facebook
  • Prerequisites
  • Creating an App
  • Connect Facebook App in Zammad
  • Add Facebook Account to Zammad
• Telegram
  • Register a Telegram Bot App
  • Configure Zammad as Telegram Bot
• WhatsApp
  • Limitations
  • Preparation
  • Channel Setup

Settings

• Branding
• System
  • Base
  • Services
  • Storage
  • Network
  • Frontend
• Security
  • Base
  • Password
  • Two-Factor Authentication
  • SSL Certificates
  • Third-Party Applications
• Ticket
  • Base
  • Number
  • Auto-Assignment
  • Language Detection
  • Notifications
  • Duplicate Detection

AI

• Providers
  • Managing Providers
  • Configuring Provider per Feature
  • Additional Provider Information
• Feedback & Logs
  • Downloads
  • Recent Logs
• Ticket Summary
  • Summary Services
  • Summary Selector
  • Summary Generation
• Knowledge Base Assistant
  • Configuration
  • Usage for Agents
• Writing Assistant
  • Manage Tools
  • Configuration
  • Usage for Agents
• AI Agents
  • Important Information
  • Manage AI Agents
  • AI Agent Types

System

• Subscription (SaaS)
  • Plan
  • Zammad AI - API Call Credits
  • Billing Information
  • Payment Method
  • Cancel Subscription
  • Payment History
  • FAQ
• Integrations
  • Integrations for Phone Systems
  • Integrations for Authentication and Customers
  • Integrations for Monitoring Systems
  • Integrations for Issue Trackers
  • Other Integrations
• API (System-Documentation)
• Objects
  • Attribute Types
  • Attribute Permissions
  • Ordering Attributes
  • Updating Database After Adding or Editing Attributes
  • System Attributes
• Core Workflows
  • Limitations
  • How do they work?
  • Learn by Example
  • Core Workflow Condition Operators
• Translations
  • Local Translations
  • Updating Translations
  • Translation of Custom Objects
  • Customizing Translations
• Data Privacy
  • Important Information
  • Manual Deletion via GUI
  • Monitor Deletion Jobs
  • Automatic Deletion via Scheduler
  • Frequently Asked Questions
• Maintenance
• Monitoring
  • General
  • Monitoring API
  • Example Output
• Packages
• Sessions
• Audit Logs
  • What Is Recorded
  • Viewing Audit Log Entries
  • Retention
• System Report
• Version

Misc

• Variables
  • Basic Usage
  • Variable Categories
  • Structure
  • Using Translated Variables
  • Date and Time Formatting
• Composer Settings
• Object Conditions
• System Notifications
  • When Are They Sent?
  • How Can I Customize Them?
• First Steps
  • Configuration
  • How to Use it
  • Additional Channels
• Create Tickets from Zabbix
  • Requirements
  • Steps in Zammad
  • Zabbix Webhook Configuration