Composer Settings

In the composer settings, you can adjust different settings regarding handling of text and articles. Open the settings by clicking the cogwheel in the top right corner of the ticket detail view.

Note

• These settings apply to all tickets and all users across the entire system.

• You can only see the icon and adjust the settings if you have admin permissions.

Note - default visibility

This setting decides what the default visibility of note articles is. This affects only notes (default article on ticket answering). The visibility of phone- and email article notes is not affected.

Default: internal

Article - visibility confirmation dialog

This setting allows administrators to enforce a confirmation dialog to agents when they’re trying to change the article visibility from internal to public.

This setting affects all article types within UI, no matter if the article exists already or it’s still a writing draft.

Default: no

Email - subject field

When setting this option to yes, Zammad will also display the subject field when answering via email articles. It doesn’t matter if you click on reply or switch to email article manually. In this case, the subject can differ between title and email.

If set to no, Zammad will automatically use the tickets title as subject.

Default: no

Email - full quote

Setting this option to yes will always add the content of the answered article as quotation below your signature.

This does not affect the “mark and quote” functionality, if you mark a text with this setting enabled, we’ll use the marked text as quote instead.

Default: no

Email - quote header

If you don’t want Zammad to add the date, time and name or the article you’re quoting, set this to no.

Example: On Thursday, June 27, 2019, 3:37:11 PM, Jacob Smith wrote:

Default: yes