Ticket¶
Note
If you’re missing variables or are not sure if something is not working as expected, feel free to ask over at the Community.
Below you can find all available ticket-based variables within Zammad.
These can be called via triggers for example. If you’re unsure if Zammad does support variables at the point you’re at, you can try to type ::
to check.
The below list gives you an example what kind of data you can expect, it’s not intended to explain the data itself.
name |
variable |
example |
---|---|---|
Ticket > Accounted Time |
|
|
Ticket > Article# |
|
|
Ticket > Closing time |
|
2019-10-07 17:25:00 UTC |
Ticket > Created at |
|
2019-10-07 16:25:00 UTC |
Ticket > Created by > Address |
|
|
Ticket > Created by > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Created by > Department |
|
|
Ticket > Created by > Email |
|
|
Ticket > Created by > Fax |
|
|
Ticket > Created by > Firstname |
|
|
Ticket > Created by > Lastname |
|
|
Ticket > Created by > Login |
|
|
Ticket > Created by > Mobile |
|
|
Ticket > Created by > Note |
|
|
Ticket > Created by > Phone |
|
|
Ticket > Created by > VIP |
|
|
Ticket > Created by > Web |
|
|
Ticket > Customer > Address |
|
|
Ticket > Customer > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Customer > Department |
|
|
Ticket > Customer > Email |
|
|
Ticket > Customer > Fax |
|
|
Ticket > Customer > Firstname |
|
|
Ticket > Customer > Lastname |
|
|
Ticket > Customer > Login |
|
|
Ticket > Customer > Mobile |
|
|
Ticket > Customer > Note |
|
|
Ticket > Customer > Phone |
|
|
Ticket > Customer > VIP |
|
|
Ticket > Customer > Web |
|
|
Ticket > Escalation at |
|
|
Ticket > First response |
|
|
Ticket > Group > Assign Follow-Ups |
|
|
Ticket > Group > Assignment Timeout |
|
|
Ticket > Group > Follow-up possible |
|
|
Ticket > Group > Name |
|
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Ticket > Group > Note |
|
|
Ticket > ID |
|
|
Ticket > Last contact (agent) |
|
|
Ticket > Last contact (customer) |
|
|
Ticket > Last contact |
|
|
Ticket > Number |
|
|
Ticket > Organization > Domain based assignment |
|
|
Ticket > Organization > Domain |
|
|
Ticket > Organization > Name |
|
|
Ticket > Organization > Note |
|
|
Ticket > Organization > Shared organization |
|
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Ticket > Organization > VIP |
|
|
Ticket > Owner > Address |
|
|
Ticket > Owner > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Owner > Department |
|
|
Ticket > Owner > Email |
|
|
Ticket > Owner > Fax |
|
|
Ticket > Owner > Firstname |
|
|
Ticket > Owner > Lastname |
|
|
Ticket > Owner > Login |
|
|
Ticket > Owner > Mobile |
|
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Ticket > Owner > Note |
|
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Ticket > Owner > Phone |
|
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Ticket > Owner > VIP |
|
|
Ticket > Owner > Web |
|
|
Ticket > Pending till |
|
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Ticket > Priority > Name |
|
|
Ticket > State > Name |
|
|
Ticket > Tags |
|
Currently not available, see Issue 2769 |
Ticket > Title |
|
|
Ticket > Updated at |
|
|
Ticket > Updated by > Address |
|
|
Ticket > Updated by > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Updated by > Department |
|
|
Ticket > Updated by > Email |
|
|
Ticket > Updated by > Fax |
|
|
Ticket > Updated by > Firstname |
|
|
Ticket > Updated by > Lastname |
|
|
Ticket > Updated by > Login |
|
|
Ticket > Updated by > Mobile |
|
|
Ticket > Updated by > Note |
|
|
Ticket > Updated by > Phone |
|
|
Ticket > Updated by > VIP |
|
|
Ticket > Updated by > Web |
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|