Sessions

Sessions management allows reviewing currently known user sessions and allows to end these. The session timeout is affected by Session Timeout configurations from security settings.

Zammad will provide the following information:

User

The user account this session entry belongs to. It can be normal if a user has several sessions in the list. This can be due to changed browser information or if you use e.g. single sign on methods where the user does not use the log off button.

Browser

The browser agent communicated to Zammad.

Location

The anticipated location based on the users IP address. Depending on the IP address the result shown may differ. This option depends on Services.

The following information can be shown:

IP address

Either if you set Geo IP services to inactive or you’re using internal IP address which do not provide location information.

Country (or Country + City)

If Geo IP services is enabled only. Depends on how detailed the available IP address information are.

Be aware that results can be inaccurate - this technically is not an error.

Age

Provides the time when the session initially has been created.

Update

Provides the time the user used this session to open Zammad. This timestamp is only updated if the user e.g. reloads, not during normal work on tickets.

This timestamp is being used for the session timeout.

Action

Use the delete button to remove a single session on behalf of your user.