Triggers¶
Triggers are one way to automate Zammad. You can create if this then that rules by defining which tickets should get changed and which changes you want to apply to them.
In case you are looking for a time-based automation, use scheduler jobs instead. To execute pre-defined changes manually via UI (without a condition), use Macros instead.
Zammad ships one active trigger by default: an auto reply trigger which sends an email to the customer after a new ticket is created. This leads to an article in the ticket. This article only displays the title and the recipient as a text string to maintain clarity in the ticket view. You can disable it, modify it or create new ones for all sorts of automation tasks in the Triggers section in the admin settings:
