Zammad - Dokumentation für Administratoren

Verwalten

• Benutzer
  • via the Admin Panel
  • via CSV import
  • via LDAP/Active Directory integration
  • via Exchange integration
  • via REST API
  • Reference Guide: User Details
• Gruppen
  • Group Settings
  • Group Access Levels
• Rollen
  • What Is a Role?
  • Reference Guide: Permissions
  • Role Details
• Unternehmen
  • via the Admin Panel
  • via CSV import
  • via REST API
  • Reference Guide: Organization Details
• Übersichten
• Textbausteine
  • Delete or clone text modules
  • Import of text modules via CSV file
• Makros
  • Learn by example
  • Wie funktionieren sie?
• Templates
  • Vorlagen verwalten
• Tags
  • How to tag
  • Tag-Overviews
  • Tag Management Area
• Kalender
• SLAs
  • Learn by example
  • Wie funktionieren sie?
• Triggers
  • Learn by example
  • Wie funktionieren sie?
  • Limitierungen
  • System-Benachrichtigungen
• Öffentliche Links
  • Adding new public links
  • Manage existing public links
• Webhook
  • How does it work?
• Automatisierungen
  • Add a new scheduler
• Report Profiles
  • Further information about the reporting:
• Zeiterfassung
  • Wie es funktioniert
  • Reviewing accounted time
• Knowledge Base
  • Funktionen
  • Setup

Kanäle

• Web
  • Settings affecting your customer
  • Global settings affecting all users
• Formulare
  • Limitierungen
  • Einstellungen
  • Designer
  • Requirements
  • Potential Spam Issue
• E-Mail
  • Extra Options for Self-Hosted Users
• Chat
  • Wie kann man den Support per Chat verbessern?
  • Unsere Antwort: Das Zammad Chat Widget
  • Konfiguration des Chat-Widgets
• Google
• Microsoft 365
• Twitter
  • 1. Apply for a Twitter Developer account
  • 2. Create a new Twitter app for Zammad
  • 3. Set your new app’s permissions
  • 4. Generate a new access token & secret
  • 5. Set up a dev environment
  • 6. Add your new Twitter app in Zammad
  • 7. Add your Twitter account in Zammad
  • 8. Configure filters
• Facebook
• Telegram
  • Register a Telegram bot app
  • Configure Zammad as Telegram bot
  • Start using your new channel

Einstellungen

• Branding (Markenzeichen)
• System
  • Base
  • Dienste
  • Speicher
  • Network
  • Frontend
  • Console based settings 🤓
• Security
  • Base
  • Passwort
  • Third-Party Applications
• Ticket
  • Base
  • Number
  • Auto-Assignment

System

• Subscription (SaaS)
  • Häufig gestellte Fragen
• Integrationen
  • Integrations for phone systems
  • Integrations for authentication and customers
  • Integrations for Monitoring Systems
  • Integrations for Issue Trackers
  • Other Integrations
• API (System-Admin Dokumentation)
• Objects
  • Object types
  • Objekt-Berechtigungen
  • Ordering objects
  • Updating database after adding or editing objects
  • System objects
• Core Workflows
  • Learn by example
  • Wie funktionieren sie?
  • Limitierungen
• Variablen
  • Variable Categories
  • Wait, what about custom objects?
• Übersetzungen
  • How do I get the most recent translations?
  • But… I have custom objects?!
  • So how does this local translation work?
• Data Privacy
  • Deleting Users
  • Regelmäßige gestellte Fragen
• Maintenance
• Monitoring (Überwachung)
• Packages
• Sessions
• Version

Verschiedenes

• Editor-Einstellungen
• Object conditions
  • Limitierungen
  • Getting started