Ticket > Updated by > Web |
#{ticket.updated_by.web}
|
https://zammad.org or empty if not set
|
Ticket > Updated by > VIP |
#{ticket.updated_by.vip}
|
false or true
|
Ticket > Updated by > Phone |
#{ticket.updated_by.phone}
|
004930123456789 or empty if not set
|
Ticket > Updated by > Note |
#{ticket.updated_by.note}
|
Some note to this user or empty if not set
|
Ticket > Updated by > Mobile |
#{ticket.updated_by.mobile}
|
0049176123456789 or empty if not set
|
Ticket > Updated by > Login |
#{ticket.updated_by.login}
|
jdoe
|
Ticket > Updated by > Lastname |
#{ticket.updated_by.lastname}
|
Doe or empty if not set
|
Ticket > Updated by > Firstname |
#{ticket.updated_by.firstname}
|
John or empty if not set
|
Ticket > Updated by > Fax |
#{ticket.updated_by.fax}
|
004930123464789 or empty if not set
|
Ticket > Updated by > Email |
#{ticket.updated_by.email}
|
jdoe@customer.tld
|
Ticket > Updated by > Department |
#{ticket.updated_by.department}
|
Sales or empty if not set
|
Ticket > Updated by > Address |
#{ticket.updated_by.address}
|
Some street 1, 12345 Berlin or empty if not set
|
Ticket > Updated at |
#{ticket.updated_at}
|
2019-10-07 16:25:00 UTC
|
Ticket > Title |
#{ticket.title}
|
My amazing Subject (normally subject, can be edited within Interface and thus differ)
|
Ticket > Accounted Time |
#{ticket.time_unit}
|
1 , 2.75 or empty response
|
Ticket > Tags |
#{ticket.tags}
|
Currently not available, see Issue 2769 |
Ticket > State > Name |
#{ticket.state.name}
|
new , open , …
|
Ticket > Priority > Name |
#{ticket.priority.name}
|
2 normal
|
Ticket > Pending till |
#{ticket.pending_time}
|
2019-10-07 16:25:00 UTC or empty if not set
|
Ticket > Owner > Web |
#{ticket.owner.web}
|
https://zammad.com or empty if not set
|
Ticket > Owner > VIP |
#{ticket.owner.vip}
|
false or true
|
Ticket > Owner > Phone |
#{ticket.owner.phone}
|
004930123456789 or empty if not set
|
Ticket > Owner > Note |
#{ticket.owner.note}
|
Some note to this user or empty if not set
|
Ticket > Owner > Mobile |
#{ticket.owner.mobile}
|
0049176123456789 or empty if not set
|
Ticket > Owner > Login |
#{ticket.owner.login}
|
agent
|
Ticket > Owner > Lastname |
#{ticket.owner.lastname}
|
Mustermann or empty if not set
|
Ticket > Owner > Firstname |
#{ticket.owner.firstname}
|
Max or empty if not set
|
Ticket > Owner > Fax |
#{ticket.owner.fax}
|
004930123456789 or empty if not set
|
Ticket > Owner > Email |
#{ticket.owner.email}
|
agent@company.tld or empty if not set
|
Ticket > Owner > Department |
#{ticket.owner.department}
|
Support or empty if not set
|
Ticket > Owner > Address |
#{ticket.owner.address}
|
Some street 1, 12345 Berlin or empty if not set
|
Ticket > Organization > Shared organization |
#{ticket.organization.shared}
|
false or true
|
Ticket > Organization > Note |
#{ticket.organization.note}
|
A note to the organization of the user or empty if not set
|
Ticket > Organization > Name |
#{ticket.organization.name}
|
Zammad GmbH or empty if not set
|
Ticket > Organization > Domain based assignment |
#{ticket.organization.domain_assignment}
|
false or true
|
Ticket > Organization > Domain |
#{ticket.organization.domain}
|
domain.tld or empty if not set
|
Ticket > # |
#{ticket.number}
|
31001 , 201910731001 , …
|
Ticket > Last contact (customer) |
#{ticket.last_contact_customer_at}
|
2019-10-07 16:25:00 UTC or empty if not applicable yet (Please note Ticket last contact behaviour Settings for this)
|
Ticket > Last contact |
#{ticket.last_contact_at}
|
2019-10-07 16:25:00 UTC
|
Ticket > Last contact (agent) |
#{ticket.last_contact_agent_at}
|
2019-10-07 16:25:00 UTC or empty if not applicable yet
|
Ticket > Group > Note |
#{ticket.group.note}
|
Note about this group
|
Ticket > Group > Name |
#{ticket.group.name}
|
Sales
|
Ticket > Group > Follow-up possible |
#{ticket.group.follow_up_possible}
|
no or yes
|
Ticket > Group > Assign Follow-Ups |
#{ticket.group.follow_up_assignment}
|
false or true
|
Ticket > Group > Assignment Timeout |
#{ticket.group.assignment_timeout}
|
20 or empty if not configured
|
Ticket > First response |
#{ticket.first_response_at}
|
2019-10-07 16:25:00 UTC or empty if not applicable yet
|
Ticket > Escalation at |
#{ticket.escalation_at}
|
2019-10-07 16:25:00 UTC or empty if not applicable
|
Ticket > Customer > Web |
#{ticket.customer.web}
|
https://zammad.org or empty if not set
|
Ticket > Customer > VIP |
#{ticket.customer.vip}
|
false or true
|
Ticket > Customer > Phone |
#{ticket.customer.phone}
|
004930123456789 or empty if not set
|
Ticket > Customer > Note |
#{ticket.customer.note}
|
Some note to this user or empty if not set
|
Ticket > Customer > Mobile |
#{ticket.customer.mobile}
|
0049176123456789 or empty if not set
|
Ticket > Customer > Login |
#{ticket.customer.login}
|
jdoe
|
Ticket > Customer > Lastname |
#{ticket.customer.lastname}
|
Doe or empty if not set
|
Ticket > Customer > Firstname |
#{ticket.customer.firstname}
|
Joe or empty if not set
|
Ticket > Customer > Fax |
#{ticket.customer.fax}
|
004930123456789 or empty if not set
|
Ticket > Customer > Email |
#{ticket.customer.email}
|
jdoe@customer.tld
|
Ticket > Customer > Department |
#{ticket.customer.department}
|
Sales or empty if not set
|
Ticket > Customer > Address |
#{ticket.customer.address}
|
Some street 1, 12345 Berlin or empty if not set
|
Ticket > Created by > Web |
#{ticket.created_by.web}
|
https://zammad.org or empty if not set
|
Ticket > Created by > VIP |
#{ticket.created_by.vip}
|
false or true
|
Ticket > Created by > Phone |
#{ticket.created_by.phone}
|
004930123456789 or empty if not set
|
Ticket > Created by > Note |
#{ticket.created_by.note}
|
Some note to this user or empty if not set
|
Ticket > Created by > Mobile |
#{ticket.created_by.mobile}
|
0049176123456789 or empty if not set
|
Ticket > Created by > Login |
#{ticket.created_by.login}
|
jdoe
|
Ticket > Created by > Lastname |
#{ticket.created_by.lastname}
|
Doe or empty if not set
|
Ticket > Created by > Firstname |
#{ticket.created_by.firstname}
|
Joe or empty if not set
|
Ticket > Created by > Fax |
#{ticket.created_by.fax}
|
004930123456789 or empty if not set
|
Ticket > Created by > Email |
#{ticket.created_by.email}
|
jdoe@customer.tld
|
Ticket > Created by > Department |
#{ticket.created_by.department}
|
Sales or empty if not set
|
Ticket > Created by > Address |
#{ticket.created_by.address}
|
Some street 1, 12345 Berlin or empty if not set
|
Ticket > Created at |
#{ticket.created_at}
|
2019-10-07 16:25:00 UTC |
Ticket > Closing time |
#{ticket.close_at}
|
2019-10-07 17:25:00 UTC |
Ticket > Article# |
#{ticket.article_count}
|
3 , any number of articles existing in the ticket right now
|