Use triggers to set up all kinds of 🎛️ if-this-then-that automation workflows.


For ⏳ every-so-often automation workflows, try schedulers instead.

The first thing to know about triggers is that you’re already using them. From the moment you set up Zammad, it starts sending auto-replies to all incoming emails. Recognize this line?

Screenshot of auto-reply notification in ticket view

It means that the ticket is from an incoming customer email, and that the customer received this message in response:

Screenshot of auto-reply in customer’s inbox

This auto-reply message is a trigger. You can disable it, modify it, or create new ones for all sorts of automation tasks on the Trigger page of the admin panel:

Screenshot of “Triggers” page in admin panel