Core Workflows

Core Workflows allow you to create complex ticket processes just as (but not limited to):

  • show / hide

  • adjust mandatory setting

  • manipulate available options

With this, you’re all set to provide exactly those information you really need!


  • If the pre-defined Objects are not enough, please add them beforehand.

  • If you experience slow or unreliable field updates, please see Core Workflow Ajax Modus


This is a very enhanced functionality and can cause unexpected UI behavior. Please ensure to test your use cases after configuration to reduce surprises.

Dialogue for adding a new workflow