🚧 Self Hosted only 🚧

Below settings are only available to self hosted users. In hosted environments we’re handling these settings for you to ensure service stability.

Storage Mechanism

This tells Zammad where to store attachments for tickets and knowledge base.

By default we’re writing to the Database - you can switch to Filesystem at any time. If you chose filesystem, your files are written to /opt/zammad/storage/


We strongly encourage you to use filesystem storage on busy instances. This will greatly improve system performance (de-crease database load and size).


Moving attachments from Database to Filesystem can be run during production use.