Admin Permissions¶
Bemerkung
📁 Permissions are namespaced, which is sort of like having files inside of folders.
The permissions listed on this page all belong to the admin
namespace.
You can select them individually,
or you can just select admin
to enable the whole bunch.
admin.api : | |
---|---|
admin.branding : | |
admin.calendar : | Manage > Calendars (required for SLAs) |
admin.channel_chat : | |
Hinweis 🤓 Trying to grant access to send messages in live chats? Use |
|
admin.channel_email : | |
Bemerkung There is no specific permission for the Google channel yet. This is an open feature request. |
|
admin.channel_facebook : | |
Hinweis 🤓 Trying to grant access to view/update tickets from Facebook? That’s in Group Access Levels. |
|
admin.channel_formular : | |
admin.channel_sms : | |
Channels > SMS |
|
admin.channel_telegram : | |
Hinweis 🤓 Trying to grant access to view/update tickets from Telegram? That’s in Group Access Levels. |
|
admin.channel_twitter : | |
Hinweis 🤓 Trying to grant access to view/update tickets from Twitter? That’s in Group Access Levels. |
|
admin.channel_web : | |
admin.data_privacy : | |
Gefahr 🔥 This permission allows users to permanently delete data on the system. Proceed with caution! |
|
admin.group : | |
admin.integration : | |
admin.knowledge_base : | |
Hinweis 🤓 Trying to grant access to read/edit knowledge base articles? Use |
|
admin.macro : |
Bemerkung In some cases, macros may also require |
admin.maintenance : | |
admin.monitoring : | |
admin.object : | |
admin.organization : | |
Bemerkung Agents can access existing organizations from the search bar, even without this permission. They can even edit an organization’s name, domain, and notes! |
|
admin.overview : | |
admin.package : | |
admin.report_profile : | |
Hinweis 🤓 Trying to grant access to view reports? Use |
|
admin.role : | |
admin.scheduler : | |
Manage > Scheduler for automation on tickets |
|
admin.security : | Settings > Security settings of Zammad This also covers third party authentications. |
admin.session : | |
admin.setting_system : | |
Settings > System of Zammad |
|
admin.sla : | |
admin.tag : | |
admin.text_module : | |
admin.ticket : | Settings > Tickets (does not grant access to Composer Settings) |
admin.time_accounting : | |
Hinweis This permission may be useful for accounting personnel if they need to be able to export timekeeping records. |
|
admin.translation : | |
System > Translations (also enables inline translation) |
|
admin.trigger : | |
admin.user : |
Bemerkung 🤔 I thought agents could already manage user accounts? Agents can create and edit customers, but they can’t:
Gefahr 🏴☠️ This permission allows users to hijack other user sessions. To learn more, see Taking over a user’s session. |