Agent Permissions¶
Bemerkung
The permissions listed on this page grant access to features that have to be enabled or configured system-wide in the Admin Panel first.
chat.agent : |
Hinweis 🤓 Requires configuration of Chat Channel |
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cti.agent : | Provides access to 📞 Caller Log |
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knowledge_base: |
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report : |
Warnung 🙅 Never grant this permission to your customers. Giving customers access to reporting constitutes a serious data breach, as it includes all ticket and user information across the entire system! Bemerkung This permission is the exception to the rule on this page:
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ticket.agent : |
Bemerkung 🤔 What’s this big table doing here in the middle of my permissions? Okay, so remember when we said that “roles are just collections of permissions”? That wasn’t entirely true—they can also be collections of group access levels. To learn more, see Group Access Levels. Hinweis 🤓 Point of technicality As of Zammad 3.5, you can assign both agent and customer roles to the same user—but
but you can’t assign both To make it work, you need two separate roles:
one with |