Avatars

User avatars in Zammad can come from several sources. Whenever a new avatar is fetched from any of them, the user’s avatar is updated. Already saved avatars are kept on the user, even if the configured image service gets disabled afterwards.

Sources

User avatars can be populated from any of the following sources. Whichever source last fetched an avatar for a user becomes the active one. The following sources are available:

• OAuth login providers (e.g. Microsoft, Google, GitHub) supply the avatar URL on sign-in when the provider exposes one. Zammad stores this URL on the user and fetches the image.

• The Zammad Image Service is used as a fallback for users with a valid email address (e.g. matching a Gravatar entry).

• Agents and customers can upload or capture a custom avatar image from their user profile.

Note

LDAP/Active Directory does not synchronize user avatars. Avatars for LDAP-sourced users come from the sources listed above instead.

Changing Avatars

Admins cannot change the avatar of a user. To change their own avatar, a user has to change it in the Avatar section of their Profile and upload an image or capture one with their webcam.