Secondary Addresses¶

Secondary addresses (also known as aliases) allow you to send emails with a different “From:” address than the one from the account.

Video demonstration of adding a secondary address and configuring a group to use it.

Once you add a secondary address, you can configure a group to start sending emails with it.¶

Warning

🙅 Do not abuse this feature.

If you use secondary addresses to impersonate other parties, your IP is liable to get added to a spam blacklist.

Your email provider may also be set up to receive incoming messages for many addresses in the same mailbox. If this is the case, be sure to add your alternate inbox addresses here.

Display Name

The display name used for outgoing email.

Screenshot of customer inbox with email from "Chrispresso Sales"

A customer’s inbox with an auto-reply from Chrispresso Sales.¶

Email display names value can be further customized in the Settings tab.

Email

The alias address to send outgoing messages as.

Channel

The email account to be used when sending outgoing messages from this alias.

Note

Optional. Only visible from this dialog, the REST API, and the Rails console.