Accounts¶

Use the links below to step through the process of adding an M365 IMAP channel to Zammad.

Use the Connect Microsoft 365 App dialog to register Zammad as an OAuth app on Microsoft.

This step is required before adding an account to Zammad.

Use the Add Account dialog to connect your account.

If you want to migrate an existing email channel, see next section.

Migrate From Email Channel to Microsoft 365 Channel

Migrate your existing email channels from standard IMAP to the dedicated M365 IMAP channel in Zammad to quickly move your mailboxes. You can roll back if something goes wrong!

Secondary Addresses

Send and receive email at additional email addresses, all through the same mailbox/account.

Managing Accounts

Edit the configuration of existing accounts in the Accounts Panel.

Note

🤔 How do I use my Microsoft 365 account for outgoing system notifications?

On subscription/cloud-hosted instances, you can’t. Notifications will always come from “Notification Master <noreply@your.zammad.domain>”.

On self-hosted instances, we still don’t recommend it. Using a Microsoft account for automated, outgoing messages is risky: users who exceed Microsoft’s email sending limits can have their accounts suspended.

Set up a generic email channel instead, then use the Email Notification setting.