Managing users via CSV Import¶
If your organization has information about customers (or personnel) already stored in a directory system that can export to CSV, you can batch-import them into Zammad in just three steps.
CSV import provides one-off batch processing of user records. For persistent, automated user synchronization, consider integration with a third-party directory system like LDAP / Active Directory or Exchange.
Step 1: Inspect the sample .csv¶
Use the link at the bottom of the CSV import dialog (“Example CSV file for download”) to see how Zammad expects you to format your user data.
Step 2: Export your user data to .csv¶
Prepare your .csv file according to the format found in Step 1 above. Note that:
idattribute (column) should be left blank or removed entirely;
lastnameattributes are required; and
any other columns may be safely omitted as long as each row has the same number of fields (commas).
login,firstname,lastname,email,web,active jdoe,"John","Doe",firstname.lastname@example.org,"https://zammad.com",true mmore,"Madeline","Moore",email@example.com,"",false
Step 3: Import your .csv to Zammad¶
Once your raw user data has been submitted, Zammad will perform a test run to compute the number of affected records:
🤔 How does it know when to create new records and when to update?
Records are updated when the imported data contains an
that matches an existing user account.
Click Yes, start real import to proceed. (If you’re importing a lot of records, be patient—it may take a minute.)
That’s it! 🎉🎉🎉