Note
System Filters in Microsoft 365 channels work in the same way as in email channels. This is why the section has been adopted verbatim from here.
System Filters¶
On this page you can find some pre-defined filters that you won’t find within the Zammad’s UI. Those filters might come in handy when trying to understand Zammad’s behavior.
Note
Please note that this is not a full filters list, if you’re missing filters, feel free to ask over at the Community.
Service-Now¶
Zammad will detect Service Now emails and assign them to existing tickets, if the following requirements are met:
Headers contain the
X-ServiceNow-Generated
header.Subject does match the regex
\s(INC\d+)\s
e.g.INC678439
.
See Service-Now Mail Example for comparison of your emails.
JIRA¶
Zammad will detect JIRA emails and assign them to existing tickets, if the following requirements are met:
Headers contain the
X-JIRA-FingerPrint
header.Subject does match the regex
\[JIRA\]\s\((\w+-\d+)\)
e.g.[JIRA] (SYS-422)
.
See JIRA Mail Example for comparison of your emails.