System Filters

On this page you can find some pre-defined filters that you won’t find within the Zammad’s UI. Those filters might come in handy when trying to understand Zammad’s behavior.

Note

Please note that this is not a full filters list, if you’re missing filters, feel free to ask over at the Community.

Service-Now

Zammad will detect Service Now emails and assign them to existing tickets, if the following requirements are met:

  • Headers contain the X-ServiceNow-Generated header.

  • Subject does match the regex \s(INC\d+)\s e.g. INC678439.

See Service-Now Mail Example for comparison of your emails.

JIRA

Zammad will detect JIRA emails and assign them to existing tickets, if the following requirements are met:

  • Headers contain the X-JIRA-FingerPrint header.

  • Subject does match the regex \[JIRA\]\s\((\w+-\d+)\) e.g. [JIRA] (SYS-422).

See JIRA Mail Example for comparison of your emails.