System Filters

On this page you can find some pre-defined filters that you won’t find within the Zammad’s UI. Those filters might come in handy when trying to understand Zammad’s behavior.

Note

Please note that this is not a full filters list, if you’re missing filters, feel free to ask over at the Community.

JIRA

Zammad will detect Service Now emails and assign them to existing tickets, if the following requirements are met:

  • Headers contain the X-ServiceNow-Generated header.

  • Subject does match the regex \s(INC\d+)\s e.g. INC678439.

See JIRA Mail Example for comparison of your emails.

Service-Now

Zammad will detect JIRA emails and assign them to existing tickets, if the following requirements are met:

  • Headers contain the X-JIRA-FingerPrint header.

  • Subject does match the regex \[JIRA\]\s\((\w+-\d+)\) e.g. [JIRA] (SYS-422).

See Service-Now Mail Example for comparison of your emails.