Managing users via the admin panel¶
The “Users” panel provides tools to manually manage user accounts.
- 👥 Creating and editing users
See Reference Guide: User Details for help with the New/Edit User dialog.
- 🗑️ Deleting users
💥 Deleting a customer destroys all their associated tickets!
To learn more, see Data Privacy.
- 🔎 Filtering the user list
🐞 Known bug
The search list displays up to 50 users, from newest to oldest. That means that if there are more than 50 results, the user you’re searching for might not be shown.
This is a known bug with a fix underway.
- 🔒 Unlock locked user accounts
- 🏴☠️ Taking over a user’s session
The View from user’s perspective button allows you to “hijack” another user’s session and confirm firsthand what they can and can’t do (or see) when they’re logged in.
This is especially useful when you need to verify that you’ve set up custom permissions correctly for non-admin users.
⚠ With great power comes with great responsibility.
This feature is not a simulation; entering this mode will boot the user from their session, and any actions you take (responding to tickets, changing passwords, logging hours worked) will actually be performed from the user’s account.
(On the other hand, if the user logs back in, you’ll be booted, too.)
When finished, use the Back to my view ✕ button at the top of the page. If you try to exit by logging out, the “hijacked” user session will be restored when you log back in.
- 🔑 Manage Two-Factor Authentication
It’s possible to remove a single or all of the user’s configured methods, if they lose access. They can then set it up again by themselves via “Avatar -> Profile -> Password & Authentication”.