Use GitLab integration to track GitLab issues directly within Zammad tickets. Add issue hyperlinks and get a live summary of metadata like status (open/closed), assignee, labels, and more.

Please note that our GitLab integration does not support merge requests.

Integration page for GitLab


  1. In your GitLab preferences, create a new API token under Access Tokens.

    Under Select scopes, choose read_api only.

    Screencast showing how to create a new API token


    🔒 If you wish to link issues on any private repos…

    Your API token must belong to an account with access to those repos.

  2. Enter your new API token in Zammad and enable GitLab integration.

    Screencast showing how to configure Zammad's GitLab integration


    Please be aware that turning off SSL verification is a security risk. It should only be used temporarily or for testing purposes. If turned off, there is no verification of the certificate, which means that any presented certificate will be accepted.

    Use the default API endpoint ( unless you’re a self-hosted GitLab user.

Once completed, a new GitLab issues tab will appear in the ticket pane. 🎉


Token verification is taking a long time

Slight delays are normal (<2 min.), especially for systems under heavy load.

Self-hosted administrators, please check your network settings to ensure that your Zammad server can reach

I reloaded the page and now the API token is gone

This may indicate that Zammad is still verifying your API token. Try reloading the page again in a couple minutes.