Managing Accounts

Once an account has been added, use the accounts panel to edit its configuration.

Existing accounts can be edited from the Accounts panel.
Mail Server Settings

Click Edit on inbound/outbound account details to change your server configuration.

See New Account Settings for a detailed description of each option.

Location of account details settings for existing accounts
Destination Group

Click on the group name to reassign the account.

Location of "Destination Group" setting for existing accounts

Only active groups will be displayed.

Changing this setting will not reassign existing tickets to the new group.

If you still can’t send outgoing email tickets, check your group settings.

Email Address

Use the + Add or Edit buttons to set up secondary addresses on this account.

See Secondary Addresses for a detailed description of each option.

Location of email address add/edit buttons
Enabled / Disabled

Disabling an account temporarily prevents Zammad from importing its messages.

This may be necessary during scheduled maintenance or when migrating your installation to a new host.

Disabling an account disables outgoing messages for it, as well.


Deleting an account removes its configuration from Zammad entirely.


🧹 Additional Steps Required

When an email account is deleted, its email aliases remain in the system. Be sure to reassign or delete them manually.

List of orphaned email addresses

Click on the address to assign it to another account, or click ✖ to delete it.

Groups need an assigned an address to send outgoing emails. If you delete a group’s assigned address, agents belonging to that group won’t be able to send emails until you assign it a new one.