i-doit is an open-source configuration management database—in other words, a tool for keeping tabs on every single piece of your physical and digital infrastructure, from network equipment to virtual machines on down to the faceplates on your rack shelves and more.
What’s that got to do with Zammad? Well, if you used tickets to track issues with all that hardware, you might start wishing there was a way they could talk to each other.
Zammad gives you two:
2. List / Create Zammad Tickets in i-doit¶
What users see¶
i-doit’s ticket system integration gives you a way to see all the tickets for a given device without ever leaving i-doit. (See our user documentation to learn how it works in practice).
How to set it up¶
Enable this integration in the i-doit admin panel under Interfaces / external data > Trouble Ticket System (TTS) > Configuration:
- Username / Password
Login credentials for a Zammad agent.
This agent must have read permission for all groups that plan on using the i-doit integration.
You may even wish to create a dedicated agent account just for this integration. (Otherwise, if the agent ever changes her password, you will have to remember to update it here.)
- URL incl. protocol