Веб

Configure the ticket creation by your customers via web interface. To configure it under Channels > Web, you need to have the admin.channel_web permission.

For a fine-grained control over the fields visible to customers, consider using core workflows.

Укључи отварање тикета

You can forbid customers to create tickets via the web interface. This will remove the + button on the bottom of the primary navigation. This does not forbid updating existing tickets via UI.

Подразумевано: да

Избор групе приликом отварања тикета

By default, your customers can create tickets in all groups. As this may be unwanted, especially when having several support levels or internal groups, you can select a set of groups you want to be selectable by your customers. If you only select one group, the field is not displayed at all.

Ово не утиче на ваше оператере. Оператери су под утицајем нивоа приступа.

Default: unset

Понашање прозора након отварања тикета

This setting allows administrators to provide a default behavior after a ticket update. Users can always override this behavior (see screenshot below). If your user decides to select a different tab behavior on any ticket, this action will be the new default behavior for that user. Zammad remembers the decision of the user.

Белешка

This setting is also valid for agents.

Подразумевано: Остани у прозору