Макрои

Zammad’s macro feature lets you pre-define ticket changes which can be applied with just a click. When you or your agents apply the same changes to many tickets repeatedly, you can bundle those changes in a macro to apply them by executing it. To add or edit macros in Zammad’s admin settings under Manage > Macros, the permission admin.macro is required. For action- or time-based automation, have a look at Zammad’s triggers and schedulers.

Macros can be executed in two ways:

• In the ticket detail view via the ^ section of the Update button.

• As bulk action for multiple tickets inside an overview or the detailed search (bulk action via field selection or via drag & drop).

Управљање макроима

Edit your macros by clicking on it. You can delete or clone existing macros by using the ︙ action menu. When cloning a macro, make sure to click Submit for the duplicate to be created.

Подешавања

Macros are a collection of actions (changes to a ticket). You can add as many actions to a macro as you want. The configuration is the same, whether you’re creating a new macro or editing an existing one.

Радње

Можете креирати радње за:

• Подешавање атрибута тикета (приоритет, стање, група, итд.)

• Додавање нових напомена у тикет

• Слање обавештења

• Извршавање AI агента

There are no actions for sending a reply to the customer.

Белешка

Unlike triggers, the scheduler, and text modules, macro actions do not support the use of variables.

Упозорење

Ако тикету недостаје обавезни атрибут и макро га не подеси, онда неће бити примењене никакве радње.

По завршетку

After running this macro, should Zammad remain on the current tab, close it or automatically switch to the next ticket? This does not apply when executing macros in bulk.

Напомена

What should other Zammad admins know about this macro? Only visible for admins.

Групе

Које групе смеју да користе овај макро?

Активно

Изаберите искључено да бисте онемогућили овај макро без брисања.

Примери

Mark Ticket as Spam

Ако имате посла са пуно нежељене поште, можете да подесите макро који примењује следеће измене на тикет:

• Стање затворено

• Ознаке додај spam

• Owner current user

Савет

Run this macro in a Планер to periodically clean up unwanted tickets.

Postpone Ticket for a Fixed Time

Setting a ticket’s state to pending reminder normally requires two steps: first select the state, then select a date. You can bundle this into a macro to always set a reminder for the same fixed amount of time (for example, seven days later):

• Note Postponing ticket for 7 days. (internal visibility)

• State pending reminder

• Pending Till relative 7 Day(s)

• Owner current user